Returns & Exchange

Returns

We accept refunds and exchanges on all full-priced purchases and the product is returned within 14 days of receiving your order. Products must be returned in a saleable condition i.e. clean, tags attached, in original packaging.

Any products that have been worn, damaged, altered or washed will not be accepted.

Returns process

Please follow the below steps to return a purchase:

Send an email to info@oliviasclosetxo.com to outline your request for refund/exchange. Return items are to be addressed to:

Olivia's Closet

PO Box 8294,

Alice Springs, NT Australia 0871

We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns. Your return will be assessed and, if passed, will be reversed onto your original form of payment. 

Refunds

Refunds are reversed onto the original form of payment i.e. PayPal account or credit card used.

Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.

The total amount of the refund will be minus any shipping charges.

Who pays for the return postage?

If your special package arrives and your goods are damaged or faulty, contact us within 14 days of purchase to organise a replacement. 

For international returns, original goods are returned to us at the customer's expense.